Rewards FAQ

What is different about the new Epic Rewards program?

Start earning rewards now! Epic Reward members earn 1 point for every $1 spent. Convert to a $5 concession reward for every 100 points earned!

Is there a maximum amount of points I can earn a day?

There is no maximum point limit.

What is the cost to sign up for an Epic Rewards program?

It’s FREE!

Do I need an email address to join?

Yes, you will need an email address to become an Epic Rewards member.

How can I keep track of my rewards and points I earn?

When you create an online account, you will be able to see recent transactions. Also, it will show you your points and rewards totals.

How do I earn points?

Earning Epic Rewards points by presenting your phone number during checkout at any Epic Theatre! You will earn points with all ticket and the concession purchases.  Buying online or via the Epic mobile app is even easier - once logged in, you will automatically earn points on all your purchases!

How do I redeem my rewards at Epic Theatres?

Once you present your phone number at the concession stand you will be given the option to redeem your $5 reward.

Can I redeem my rewards on the Epic Theatres app or online?

No, $5 concession Rewards are only available at the concession stand.

Do Rewards expire?

Rewards are valid for 365 days after activation.

What do I do if I forget the phone number attached to my rewards account?

This is no problem!  Just give your first and last name to a member of our team so we can locate your information.

 

Can I exchange my rewards for cash?

No.

Can I transfer my points or rewards to another member?

No, credits are not transferable.

I am having issues logging into my account, what should I do?

You can contact a member of our Management team at your local Epic Theatres.  You can also send your questions or concerns on our website under “contact us”.

How do I join the Epic Rewards program?

There are 3 ways to join the Epic Rewards program! 

1)  CLICK HERE to enroll online

2)  If you have a smartphone, you can sign up on the app which is available for free for iOS and Android devices. Once you download the app, go to the “Sign in” section in the menu and select “Sign up” and fill out the signup form. You can show your “virtual card” on your phone rather than your phone number to earn points during any transaction.

3)  You can stop by any Epic Theatre location to register your account. If you are in a hurry, you can register on your computer later HERE by logging in. Additionally, you can sign in to the mobile app once it is registered by going to the “Sign in” section.